Effective Date: 01 January 2026
Website: www.mysportaddiction.co.za
Business Name: My Sport Addiction (PTY) Ltd
Registration Number: 2023/743807/07
Contact Email: info@mysportaddiction.co.za
Contact Number: (064) 332-1233
Physical Address: 7 Midwood Ave, Richwood, Cape Town, Western Cape, 7441, South Africa

1. INTRODUCTION

My Sport Addiction (PTY) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

By using our website and purchasing products or services, you consent to the collection and processing of your personal information as described below.

2. RESPONSIBLE PARTY

The Responsible Party for purposes of POPIA is:

My Sport Addiction (PTY) Ltd
7 Midwood Ave
Richwood
Cape Town
Western Cape
7441
South Africa

Email: info@mysportaddiction.co.za
Phone: (064) 332-1233

3. PERSONAL INFORMATION WE COLLECT

When you use our website or place an order, we may collect the following personal information:

3.1 Identity Information

  • Full name
  • Company name (if applicable)
  • Identity number (only if legally required)

3.2 Contact Information

  • Email address
  • Phone number
  • Billing address
  • Delivery address

3.3 Order & Service Information

  • Products purchased
  • Services requested
  • Order history
  • Customer account login details
  • Support communications

3.4 Technical & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Cookies and analytics data

4. WOOCommerce DATA PROCESSING

Our online store operates using:

WooCommerce

When you place an order, WooCommerce collects and stores:

  • Billing and shipping details
  • Email address
  • Telephone number
  • Products ordered
  • Selected payment method
  • Order timestamps
  • IP address (for fraud prevention)

This information is stored securely in our website database and hosting environment.

We retain order data:

  • For tax compliance (minimum 5 years in terms of South African law)
  • For accounting purposes
  • For warranty, returns, and customer support

5. PAYMENT PROCESSING – PAYFAST

We use:

PayFast

to process online payments securely.

Important Notice:

My Sport Addiction (PTY) Ltd does not store or process credit card or banking details on our servers.

When you select PayFast at checkout:

  • You are redirected to PayFast’s secure payment environment.
  • PayFast collects:
    • Card details
    • Bank details (EFT)
    • Transaction amount
    • IP address
    • Fraud monitoring information
    • Payment verification data

PayFast acts as an independent Responsible Party for payment data under POPIA.

We recommend reviewing PayFast’s Privacy Policy on their official website.

6. PURPOSE OF PROCESSING

We process personal information for lawful and specific purposes, including:

  • Processing and fulfilling product orders
  • Delivering physical goods
  • Providing services
  • Processing payments
  • Customer communication
  • Handling returns and refunds
  • Fraud prevention
  • Legal and tax compliance
  • Improving website functionality
  • Marketing (where consent is provided)

We only process personal information where:

  • It is necessary to fulfil a contract
  • You have provided consent
  • It is required by law
  • It is in our legitimate business interest

7. SHARING OF PERSONAL INFORMATION

We may share personal information with:

7.1 Courier & Logistics Providers

To deliver physical products, we share:

  • Name
  • Delivery address
  • Contact number

7.2 Service Providers

  • Payment processors (PayFast)
  • Hosting providers
  • IT support services
  • Accountants and auditors

7.3 Legal Authorities

Where required by law or court order.

We do not sell or rent personal information.

8. COOKIES

Our website uses cookies to:

  • Enable shopping cart functionality
  • Remember login details
  • Improve website performance
  • Analyse visitor behaviour
  • Prevent fraud

You may disable cookies in your browser settings; however, some features of the website may not function correctly.

9. MARKETING COMMUNICATIONS

Where you have opted in:

  • We may send promotional emails or updates.
  • You may unsubscribe at any time using the unsubscribe link or by emailing info@mysportaddiction.co.za.

We do not send unsolicited direct marketing.

10. DATA RETENTION

We retain personal information:

  • For as long as necessary to fulfil the purpose collected
  • For legal and tax compliance (minimum 5 years for financial records)
  • Until a deletion request is received, where legally permissible

After retention periods expire, data is securely deleted or anonymised.

11. DATA SECURITY

We implement appropriate technical and organisational safeguards, including:

  • SSL encryption
  • Secure website hosting
  • Firewall and security monitoring
  • Restricted administrative access
  • Updated WordPress and WooCommerce software
  • Strong password protocols

While we take reasonable steps to protect your data, no online system can guarantee absolute security.

12. YOUR RIGHTS UNDER POPIA

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion (where legally permissible)
  • Object to processing
  • Withdraw consent
  • Lodge a complaint

To exercise your rights, contact:
info@mysportaddiction.co.za

13. COMPLAINTS

If you believe your personal information has been processed unlawfully, you may contact:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

14. CHILDREN

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

15. INTERNATIONAL DATA TRANSFERS

Some service providers or hosting providers may store data outside South Africa. Where this occurs, appropriate safeguards are implemented as required by POPIA.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the updated effective date.